FAQ

We are a professional manufacturer specializing in smart pet products, with our own factory and R&D team. We offer OEM & ODM services for global clients.

Yes, we provide customization options including logo printing, packaging design, and product features. Please contact us with your requirements.

Our product range includes automatic pet feeders, water fountains, smart litter boxes, pet cameras, and other intelligent devices designed forpet care.

Yes, many of our smart pet devices come with mobile app functionality, allowing users to monitorand control feeding,hydration, and other features remotely.

Absolutely. We offer samples for evaluation. Sample fees and shipping costs willbe charged, but they can be deducted from your bulk order.

Our typical lead time is 15 - 30 days depending on the order quantity and customization needs.

Yes, all our smart pet products come with a 12-month warranty covering manufacturing defects.

We have strict quality control processes including incoming material inspection, production line testing, and final product checks. All products meet CE, FCC, and RoHS standards.

Our MOQ varies by product, but generally starts at 100 - 300 units for standard models. For customized orders, MOQs may behigher.

You can reach out to our customer service team via email or phone. We also provide online manuals and video tutorials fortroubleshooting and setup guidance.